General Refund Guidelines

1. Glass Products

Returns must be initiated within 24 hours of delivery.

Items must be in their original new condition. Returns will be rejected if the glass has odors, cracks, or breaks.

All returned glass items will be tested for previous use if there are any suspicions. We utilize Verifique for this process.

* A 20% restocking fee will apply to all returned glass items, deducted from your refund after inspection.

If a returned glass item is rejected, the customer will be responsible for the shipping costs to have the item returned to them.

2. Edibles and Smokables Products

All sales are final. No returns or refunds will be accepted for edibles or smokeable products.

3. Other Items

Returns for other items must also be submitted within 24 hours of delivery, and items must be in their original new condition with all packaging intact.

A 20% restocking fee will apply to all returned items in this category, deducted from your refund after inspection.

4. Damaged Items

If you receive a damaged item, you must photograph the damage and the packaging and email it to us at gysmoke@gmail.com within 24 hours of delivery. If approved, a full refund will be issued.

5. Order Cancellations

Orders can be canceled within 24 hours of placement. If canceled before shipping, a full refund will be issued. If the order has already shipped, please refer to our return policy.

Refund Process

Refunds will be processed back to the original payment method within a few business days after the return is approved or cancellation is confirmed.

If you have any questions or need assistance, please contact our customer service team a  gysmoke@gmail.com. Thank you for your understanding!